The protection of your privacy is of utmost importance to us. For this reason, we strictly adhere to the legal regulations governing data privacy and treat your personal data with the strictest confidence. The use of your personal data will be kept to a minimum and will not exceed the purpose, for which your personal data was collected and/or processed.
Our data privacy and confidentiality practices follow Swiss data privacy laws.
What happens to my data when I visit the Website?
You may visit the Fogal website at any time without entering or saving any personal information about yourself. However, to continuously improve the quality of the website, we save data about access to the various pages. This data is saved without being associated with any particular user; this means that the information remains anonymous and will not allow any conclusions to be drawn regarding your identity.
In some cases we may save your information within the legally permissible scope:
• To process your orders
• To facilitate your contact with us
• For system security purposes
We offer you additional services, for which we require your approval:
• Establishing a customer account, so that in your next purchase you don’t have to enter your name and address again. The next time you visit our shop, just enter your user name and password when you start placing your order. Once you’ve done that, your name and address will be automatically loaded into the order form.
If at some time in the future you no longer want to receive these services, you can inform us at any time. We will immediately delete your data.
What data we store and for what purpose
The following data records may be saved for the above mentioned purposes:
• Domain name and IP address of the computer sending the enquiry
• Customer master data
• Names of the files accessed
• Date and time accessed
• Amount of data transferred while connected to the site
• Name of your Internet service provider
• Web site used to connect to our site
We use your personal data which we request in the process of completing your order with Fogal, in order to fulfill the contract and share this information to other companies as far as legally permissible in order to ensure the best possible service for our customers. Information is transferred solely to ensure proper contract fulfillment. We transfer your personal data namely to:
• DSV Logistics, Balerna (Switzerland) for purposes relating to logistics, delivering and returning products purchased on our website
• Postfinance (Switzerland) for purposes relating to payments
• Metanet AG (Switzerland) for purposes relating to housing of servers
• Aduno SA (Switzerland) for purposes relating to credit card payment processing
• Fogal 2.0 SA (Switzerland) for purposes relating to statistical evaluations
Additionally, your personal data, such as your delivery address, are stored in the “My Account” area, which is protected by your password, so that you do not have to enter them again when you place new orders.
The confidentiality of your password is also very important to us. If you happen to forget your password, we will send you a new one personally via e-mail. You can then change the password we assigned you to one of your choosing under the “My Account” options.
Use of your personal information for marketing purposes
When you subscribe to our newsletter, you will be regularly informed about new products and services over e-mail. Provided you have granted us your permission we use your address data for our own internal marketing purposes. Your data will never be forwarded for external marketing purposes, except from forwarding to Fogal 2.0 SA.
You can unsubscribe very easily using an option directly in the newsletter or by sending us e-mail to firstname.lastname@example.org
To prevent problems with payment transfers we do creditworthiness checks. For this purpose the relevant data may be transferred to an appointed credit agency. Creditworthiness checks are limited exclusively to orders which are delivered against invoices.
• So that you can fill and edit the orders in your shopping cart with during your session.
• So that we recognise you on return visits and are able to enter your desired pre-settings (type of payment and delivery, country of delivery) in your shopping cart.
• So that we can better customise our site to the needs of our customers.
Using the information compiled, we can analyse the use patterns and structures of our website. This enables us to continually optimise our website, in that we can improve the content and personalisation and simplify use.
You don’t want any cookies?
Most browsers accept cookies as a standard feature. You can enable or disable temporary and stored cookies separately in the security settings. If you disable cookies, certain features of our site may not be available, and some websites may not display properly.
Cookies – what are they?
A “Cookie” is a small data file that we transfer to your computer when you surf to our site. A cookie can only contain information that we send to your computer ourselves— it cannot read your private data. If you accept cookies on our site, we do not have access to your personal information, but using cookies we can identify your computer.
This website uses Google Analytics or similar tracking tools, a web analysis service from Google Inc. Google Analytics uses so-called “Cookies”, text files which are stored on your computer and which make it possible to analyse your use of the website. The information that the cookie generates about your use of this website (including your IP-address) is transferred to and stored on a server. Fogal will use this information to evaluate your use of this website, to compile reports on web activities for the site host and to perform other services associated with website and internet use. In some cases, Google Inc. may also share this information with third parties, to the extent this is legally required or to the extent that third parties process this data on commission from Google Inc.
You can prevent cookies from installing using the appropriate settings in your browser; we must warn you however that in this case you may not be able to use all of the functions on this website in their full scope. By using this website, you give consent for Google Inc. to use the data about you acquired in the aforementioned manner and for the aforementioned purpose.
We protect the transfer of your data with a secure SSL-connection!
What is SSL?
SSL (Secure Socket Layer) is a security technology that insures that your personal data, including credit card information, your login-data and your preferred payment method can be securely transmitted over the internet. The data are encrypted so that they are only readable by the payment system.
What settings are used for encryption?
The encryption protocol used: SSL 3.0 Encryption length: RSA 1024 Bit, RC4 128 Bit
Please note that security certificates with encryption lengths of longer than 1024 Bit are only supported by browser versions starting at 5.x. If an older version is used, then only 512-Bit encryption can be achieved.
Which of your data are transferred with encryption?
• Personal data (address, telephone no., etc.)
• Login-data (user ID and password)
• Preferred method of payment
• Credit card- and account information
In our shop, cookies are used to provide smooth functionality for the shopping cart and make your shopping experience pleasant. This assures that the addressee and pre-selection can be properly assigned. When sending and emptying the shopping cart, the cookie automatically deletes the data you entered.
This means that we cannot see which user retrieved which data. The following set of data is stored for each retrieval call:
• Name of the file retrieved
• Date and time of the call
• Amount of data transferred
• Send report, whether the call was successful or not
• Description of the web browser used
• Operating system used
The IP-address of the computer from which the inquiry was sent is not stored. Personalised user profiles cannot therefore be created. The stored data are only used for the further development of our range of products.
Modification of your personal data
Please report any modification of your personal data to us in order to ensure that your personal information is always accurate and up-to date and complete.
Our service department is readily available to answer any additional questions you might have about data privacy at email@example.com