All shipments will be carried out through a carrier or mail service, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. PLEASE NOTE: Some countries may have restrictions on the receipt of specific items. The terms and conditions of our carrier will apply additionally and can be called under: www.fedex.com
Shipping Time Estimated delivery times are as follows:
Switzerland / Liechtenstein: Within 2 working days EU: within 3-5 working days Abroad: within 7 to 14 working days
Shipping Costs Shipping costs are provided individually per country during check-out and payment process.
Shipments including VAT and Taxes We deliver goods to Switzerland and Liechtenstein including Swiss sales tax (VAT).
International Shipments excluding VAT and Taxes All other countries but Switzerland and Liechtenstein are served without local taxes and VAT. All additional taxes, import fees, and surcharges levied by destination countries are the responsibility of the customer. Please check back with your local customs house to find out if any additional charges will be applied to your order. Our shipping partner Swiss Post TNT takes responsibility for such charges and bills the recipient accordingly. We are unable to provide an estimate for these charges. We do not receive any money from customs or import fees. If you refuse to pay these charges, the shipment will automatically be returned to us at our expense. Please note that we than have to deduct any related charges from the refund of your original purchase.
Returns and exchanges are handled according to our return and exchanges policy. Please refer to our general Terms & Conditions for details.
Returns For returns please follow the following steps:
1.) You may use the return form here. 2.) Please complete the return form 3.) The return form has to be enclosed in the return package. Otherwise the return process cannot be matched to the order and further arranged. 4.) Please send the package to the following address: DSV Logistics AG, Via Passagiata 24, CH-6828 Balerna (Switzerland)
Refunds We will credit the amount back to your credit card or PayPal account. The customer is responsible for all shipment fees related to returns. All international customs duties and sales taxes are non-refundable. Yet you may be able to recover these by contacting your customs office directly.
Damaged/Mis-shipped Items In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately E-Mail email@example.com. We will take back the item, exchange it against a new one or refund you the purchase price and sales tax with a gift voucher
In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by email. We will take back the item, exchange it against a new one or refund you the purchase price and sales tax with a gift voucher. To do so please go back to Returns.
FOGAL has arranged that all goods of your order are insured against damage or theft from the pick-up at our premises. As soon as the merchandise is being delivered to the specified delivery address the insurance ends. The costs therefore are being covered by us.
Redemption You can shop on our website to the extent of the value of your voucher simply by entering the voucher code. Please note that the voucher does not have any cash value.
Your invoice will be automatically reduced by the value of the voucher.
hould the value of your gift voucher fall short of the value of your order, you can settle the difference using a credit card.
Should the value of your gift voucher exceed the value of your order, the difference will remain on your voucher.
Gift Vouchers are only valid on www.fogal.com
Liability and risk of loss the gift voucher. Likewise, Fogal does not accept any liability for the loss, theft, misuse or delayed delivery (e.g. due to technical problems) of the gift vouchers.
Fraud Fogal reserves the right to close the customer account and/or demand alternative payment in case of a fraud, or an attempt at deception or in case of a suspicion of other illegal activities in connection with a purchase of a gift voucher or at the time of redeeming it on our website www.fogal-shop.com. The customer shall not have any right for the release or payment of the gift voucher in question.
The protection of your privacy is of utmost importance to us. For this reason, we strictly adhere to the legal regulations governing data privacy and treat your personal data with the strictest confidence. The use of your personal data will be kept to a minimum and will not exceed the purpose, for which your personal data was collected and/or processed.
Our data privacy and confidentiality practices follow Swiss data privacy laws.
What happens to my data when I visit the On Vogue Website?
You may visit the Fogal website at any time without entering or saving any personal information about yourself. However, to continuously improve the quality of the website, we save data about access to the various pages. This data is saved without being associated with any particular user; this means that the information remains anonymous and will not allow any conclusions to be drawn regarding your identity.
In some cases we may save your information within the legally permissible scope: • To process your orders • To facilitate your contact with us • For system security purposes
We offer you additional services, for which we require your approval: • Establishing a customer account, so that in your next purchase you don’t have to enter your name and address again. The next time you visit our shop, just enter your user name and password when you start placing your order. Once you’ve done that, your name and address will be automatically loaded into the order form. If at some time in the future you no longer want to receive these services, you can inform us at any time. We will immediately delete your data.
What data we store and for what purpose The following data records may be saved for the above mentioned purposes: • Domain name and IP address of the computer sending the enquiry • Customer master data • Names of the files accessed • Date and time accessed • Amount of data transferred while connected to the site • Name of your Internet service provider • Web site used to connect to our site
We use your personal data which we request in the process of completing your order with On Vogue, in order to fulfil the contract and share this information to other companies as far as legally permissible in order to ensure the best possible service for our customers. Information is transferred solely to ensure proper contract fulfillment. We transfer your personal date namely to:
• DSV Logistics, Balerna (Switzerland) for purposes relating to logistics, delivering and returning products purchased on our website • Postfinance (Switzerland) for pruposes relating to payments • Metanet AG (Switzerland) for purposes relating to housing of servers • Aduno SA (Switzerland) for purposes relating to credit card payment processing • Fogal AG (Switzerland) for purposes relating to statistical evaluations
Additionally, your personal data, such as your delivery address, are stored in the “My Account” area, which is protected by your password, so that you do not have to enter them again when you place new orders.
The confidentiality of your password is also very important to us. If you happen to forget your password, we will send you a new one personally via e-mail. You can then change the password we assigned you to one of your choosing under the “My Account” options.
Use of your personal information for marketing purposes When you subscribe to our newsletter, you will be regularly informed about new products over e-mail. Provided you have granted us your permission, we as well as Fogal AG use your address data for our own internal marketing purposes. Your data will never be forwarded for external marketing purposes, except from forwarding to Fogal AG.
To prevent problems with payment transfers we do creditworthiness checks. For this purpose the relevant data may be transferred to an appointed credit agency. Creditworthiness checks are limited exclusively to orders which are delivered against invoices.
Using the information compiled, we can analyse the use patterns and structures of our website. This enables us to continually optimise our website, in that we can improve the content and personalisation and simplify use.
You don’t want any cookies?
Most browsers accept cookies as a standard feature. You can enable or disable temporary and stored cookies separately in the security settings. If you disable cookies, certain features of our site may not be available, and some websites may not display properly.
Cookies – what are they?
A “Cookie” is a small data file that we transfer to your computer when you surf to our site. A cookie can only contain information that we send to your computer ourselves— it cannot read your private data. If you accept cookies on our site, we do not have access to your personal information, but using cookies we can identify your computer.
This website uses Google Analytics or similar tracking tools, a web analysis service from Google Inc. Google Analytics uses so-called “Cookies”, text files which are stored on your computer and which make it possible to analyse your use of the website. The information that the cookie generates about your use of this website (including your IP-address) is transferred to and stored on a server. On Vogue will use this information to evaluate your use of this website, to compile reports on web activities for the site host and to perform other services associated with website and internet use. In some cases, Google Inc. may also share this information with third parties, to the extent this is legally required or to the extent that third parties process this data on commission from Google Inc. You can prevent cookies from installing using the appropriate settings in your browser; we must warn you however that in this case you may not be able to use all of the functions on this website in their full scope. By using this website, you give consent for Google Inc. to use the data about you acquired in the aforementioned manner and for the aforementioned purpose.
We protect the transfer of your data with a secure SSL-connection!
What is SSL? SSL (Secure Socket Layer) is a security technology that insures that your personal data, including credit card information, your login-data and your preferred payment method can be securely transmitted over the internet. The data are encrypted so that they are only readable by the payment system.
What settings are used for encryption? The encryption protocol used: SSL 3.0 Encryption length: RSA 1024 Bit, RC4 128 Bit Please note that security certificates with encryption lengths of longer than 1024 Bit are only supported by browser versions starting at 5.x. If an older version is used, then only 512-Bit encryption can be achieved.
Which of your data are transferred with encryption? • Personal data (address, telephone no., etc.) • Login-data (user ID and password) • Preferred method of payment • Credit card- and account information
Cookies In our shop, cookies are used to provide smooth functionality for the shopping cart and make your shopping experience pleasant. This assures that the addressee and pre-selection can be properly assigned. When sending and emptying the shopping cart, the cookie automatically deletes the data you entered.
This means that we cannot see which user retrieved which data. The following set of data is stored for each retrieval call: • Name of the file retrieved • Date and time of the call • Amount of data transferred • Send report, whether the call was successful or not • Description of the web browser used • Operating system used
The IP-address of the computer from which the inquiry was sent is not stored. Personalised user profiles cannot therefore be created. The stored data are only used for the further development of our range of products.
Modification of your personal data Please report any modification of your personal data to us in order to ensure that your personal information is always accurate and up-to date and complete.
Contacts Our service department is readily available to answer any additional questions you might have about data privacy at firstname.lastname@example.org
Terms & Conditions for Online and E-Commerce Fogal AG (briefly called “Fogal”, “we” or “us”) website(s) (briefly called “site” or “sites”) and related services for online and electronic commerce are made available to our customers according to the following Terms and Conditions and any other rules posted on our sites (collectively, the “T&C”). Please read the T&C carefully before placing any orders on our websites. We recommend you should keep a copy of the T&C for future reference.
We may modify the T&C from time to time. Please read the T&C and check back often. If you do not agree to any change to the T&C, then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.
Registration To use some of the services or features made available to you on this site, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please adjust them immediately in your online account.
Eligibility to purchase In order to make purchases through the site, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The site is available only to individuals and others who meet the Fogal terms of eligibility, who have been issued a valid credit card by a bank acceptable to Fogal, whose applications are acceptable to Fogal and who have authorised Fogal to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase.
By making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where Fogal feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Orders All orders are subject to acceptance and availability.
Fogal offers products for sale that are in stock and available for dispatch from our distribution center. Please be aware that we may be unable to deliver selected merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by e-mail and refund the Payment to your credit card within thirty days of being advised that merchandise has become unavailable.
Please note that items in your shopping basket are not reserved and may be purchased by other customers.
Destinations Served Due to logistical and legal limitations, we do not provide automated and online services for all destinations worldwide. If your destination lies in a country or territory not listed, you may contact our customer service at email@example.com We will contact you asap to check for possible shipping alternatives and costs.
The list of all destinations served is available on this website (Customer Service).
Pricing Policy Prices shown on the site are in the indicated currency. We allocate one lead currency to each receiving country. All payments will be invoiced and – in the case of credit card payments – deducted from your credit card in the shown currency only. Please note, that prices depending on destination may not be including VAT and import taxes and that it may occur, that you are eligible to pay such taxes to local government agencies or service providers. Each country charges different import taxes which will be paid by the customer when receiving the shipment.
All prices and offers remain valid as advertised from time to time. The price of a product displayed on the site at the time the order is accepted will be honoured.
Product prices are set according to Fogal’s retail price list but may differ from shop prices due to tax regulations or exchange rate fluctuations.
If you are a customer whose credit card is not denominated in the given currency, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Acceptance of your Order Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order. This e-mail is NOT an acceptance of your order, just a confirmation that we have received it.
Acceptance of your order and completion of the contract between you and Fogal will be completed when we e-mail you to confirm the goods have been despatched. The sale contract is therefore concluded in Zürich, Switzerland, and the language of the contract is English or German.
We reserve the right not to accept your order in the following events: (1) that we are unable to obtain authorisation for payment; (2) that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn; (3) that you do not meet the eligibility criteria set out within the T&C.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Payment by Credit Card Payment can be made by Visa, MasterCard and any other methods which may be clearly advertised on the site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Fogal. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Fogal, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our site secure. All credit card transactions on this site are processed using Postfinance (a subsidiary of Swiss Post), a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Fogal user, we will securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shopping experience is safe, simple and secure Fogal uses Secure Socket Layer (SSL) technology. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.
Delivery, Passing of Risk Subject to our acceptance of your order and the relevant products being in stock, we shall wherever possible send the products to you promptly after receipt of your order. We aim to dispatch all orders within 48 hour within Switzerland. For deliveries in the EU as well as abroad longer delivery times of up to 14 days may occur. You will receive the products as soon as possible but by no later than after 20 days from the day after the day when you send us your order. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We will make reasonable efforts to deliver the products within the time specified, but we do not accept liability for any failure to deliver within that time. The passing of risk is valid after the items are delivered and the customer implicitly acknowledge the contract between Fogal and the customer as fulfilled. Therfore, the responsibility shifts to the customer.
Returns You may return products purchased from us within fourteen (14) days in the same condition in which you received them, unopened and all original labels still attached, in their original packaging. Fogal will refund you the purchase price with a gift voucher.
The return shipment and the packaging are at your own cost. The 14 day grace period starts with the date of shipment.
Some of our products (for example Bodystockings, Panties, reduced items) are excluded from the customers right of return.
In the case of returns you have to use the appropriate form on this website (Customer Service).
The products has to be returned to the address: DSV Logistics AG, Via Passagiata 24, CH-6828 Balerna (Switzerland)
We reserve the right not to accept your returns in the following events: (1) the 14 day grace periode has expired; (2) we receive the return delivery without the return form. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. Refunds (gift vouchers) will be issued within 14 days after receiving your return delivery at our premises. If we do not receive the products back despite your return announcement, we are free of all obligations of refund. Please send us an e-mail to firstname.lastname@example.org if any of your purchases have been delivered without Fogal tags. Unidentified returns may be returned to the sender. Please have the return shipment confirmed and store any necessary receipts/confirmations carefully in the event of any queries.
Faulty Goods Please check your items for any faults. We reserve the right not to accept your return deliveries in the following events: (1) the 14 day grace periode has expired; (2) the return delivery are sent without the return form. Goods are faulty if they are received damaged. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item (instead of obtaining a gift voucher), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund (gift voucher).
Colours We have made every effort to display as accurately as possible the colours of our products that appear on our site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Refusal to Accept If you won’t accept properly items sent by Fogal and return them to us, we will charge you for this extra service. The right for sales contract fulfilling remains.
Gift Voucher You will receive an email with a voucher-code as your personal gift voucher, which can be used during the payment process in the designated input-box for orders on our website. Your invoice will be reduced by the value of the voucher.
Should the value of your gift voucher exceed the value of your order, the difference will remain on your voucher.
Gift vouchers can only be used for shopping activities on this website, they are NOT accepted as means of payment in official FOGAL shops.
We don’t pay interest on vouchers nor do we disburse them in cash.
Fogal won’t assume any liabilities for gift vochers in cases of loss, theft or illegibility which is not caused by us. Furthermore, Fogal is not liable when the email-address of the beneficiary is incorrect.
Gift vouchers are free transferable. The use of gift vouchers for commercial reasons is not allowed. You may not copy, edit, or manipulate gift vouchers.
Intellectual Property Rights Your use of the sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including Fogal Software and all HTML and other code contained in this site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Fogal and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
Content In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. Fogal tries to ensure that the information on this site is accurate and complete. Fogal does not promise that Fogal’s Content is accurate, error-free. Furthermore, Fogal does not promise that the functionality of the website or the Content is error-free, or that this site, the Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
No Commercial Use This site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this site. You may not use this site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.
Your Activity You agree that you will be personally responsible for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C, we may deny you access to this site on a temporary or permanent basis.
Third Party Sites We may include hyperlinks on this site to other websites or resources operated by parties other than Fogal, including advertisers. Fogal has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages. Fogal is not responsible for the availability of such external websites or resources, and does not endorse and is not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources. We do not support damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Limits on our Liability Fogal expressly accepts no liability for losses or damages of any kind as far as such exclusion is permissible by law. Fogal is not responsible for losses not caused by our breach or negligence, indirect losses (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the T&C where such failure is due to events which beyond our reasonable control.
Compensation At our request, you agree to compensate us fully, defend us and hold us Fogal harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C by you including the use by any other persons accessing this site using your Internet account caused by your action or inaction.
Our Relationship You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Fogal as a result of the T&C or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Fogal. We shall not be liable for any omission on your part.
No Waiver If you breach the T&C and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&C.
Governing Law The T&C together with all our policies and procedures will be governed by and construed in accordance the relevant Swiss law and the relevant courts of Switzerland will have exclusive jurisdiction.
The site is owned and operated by FOGAL AG. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software (“content”), is owned by FOGAL AG. All elements of the site including, but not limited to, the general design and the content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with FOGAL AG, no portion or element of the site or its content may be copied or retransmitted via any means and the site, its content and all related rights shall remain the exclusive property of the FOGAL AG.