FAQs

Go to your account and then modify your information in the section of your choice using the "update" button in the middle of your screen.

To delete your account, please send us an email request at customer-service@fogal.com.

Click on "Forgotten password", then enter your email address and confirm. We will send you an email to reset your password.

The contents of your shopping basket are kept for 14 days, provided you don’t delete your browsing history and that you use the same browser with cookies enabled. We recommend creating an account and staying logged in so that you never lose out on your favorite items.

In the "My Orders" section of your account, you can track your order and check its status. You can also track your order by simply copying and pasting the tracking number provided in your order confirmation email.

Unfortunately, we're unable to make changes to your order, remove an item, or update the delivery address, unless the request is made immediately after placing the order. Please reach out to us at customer-service@fogal.com, and we'll do our best to assist you.

When you pay, a padlock will appear in the browser address bar, indicating that your connection is secure. This means that your bank details are protected.